Orders are processed within 1-3 business days. After shipment, Economy Shipping takes about 5-8 days and Standard Shipping about 3-5 days. You will receive a tracking number by email once your order ships.
Refund policy
RETURN AND REFUND POLICY
15-Day Returns
You may request a return within 15 days after receiving your item.
To be eligible for a return, your item must be in the same condition in which you received it: unused or unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Request a Return
Before sending an item back, email help@cleanovacar.com with your order number, the item you wish to return, and the reason for your return.
Return receiving locations may vary depending on the item. If your return is accepted, we’ll email you the correct return shipping address and instructions for your order. Please wait for those instructions before shipping anything. Items sent without first requesting a return will not be accepted.
Our business mailing address is listed below for contact purposes. Do not send returns to this address unless we specifically confirm it as the return address for your order:
INDUS ONE LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Return Shipping Costs
For a return due to a change of mind, you are responsible for the cost of return shipping. After your return request is accepted, you can pay the carrier directly to send the item to the return address we provide by email.
If your item is damaged, defective, or incorrect, contact us before sending it back so we can review the issue and explain how the return will be handled.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged or defective, or you receive the wrong item, contact us promptly at help@cleanovacar.com with your order number and details so we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also do not accept returns of hazardous materials, flammable liquids, or gases. Contact us if you have questions about whether a specific item can be returned.
Sale items and gift cards cannot be returned, except where applicable law requires otherwise.
Exchanges
The fastest way to get a different item is to request a return for the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, we’ll refund your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at help@cleanovacar.com.