Orders are processed within 1-3 business days. After shipment, Economy Shipping takes about 5-8 days and Standard Shipping about 3-5 days. You will receive a tracking number by email once your order ships.
Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Cleanova. In these Terms of Service (“Terms”), “we,” “us,” and “our” refer to Cleanova. We operate this website and online store to offer car care products, automotive accessories, and related services. Our store is powered by Shopify.
By visiting our website or purchasing from us, you agree to these Terms and our Privacy Policy. Please read them before using the store. If you do not agree, do not use our services.
1. ELIGIBILITY AND ACCOUNT INFORMATION
You must be at least the age of majority in your place of residence, or have the consent of a parent or guardian where applicable, to use this store. If you create an account, you are responsible for keeping your account information and credentials secure. You agree to provide accurate and current information when placing an order or contacting us.
2. PRODUCTS AND INFORMATION
We aim to display our products and their descriptions accurately. Product appearance, including color, may vary depending on your screen. We may update product information or discontinue products without prior notice. Please review product details and any instructions or warnings before purchasing or using an item.
3. ORDERS
Placing an order is an offer to purchase. An order is accepted when we confirm it. We may decline or cancel an order, including when an item is unavailable or information about the order is inaccurate. If we cancel an order after payment, we will refund the amount paid for the canceled items.
Please review your order before submitting it. If you need to request a change or cancellation, contact us promptly at help@cleanovacar.com. We cannot guarantee a change or cancellation after an order has been placed.
4. PRICES AND PAYMENT
Prices are shown in US dollars unless otherwise indicated. Applicable taxes and shipping charges are shown at checkout before you place your order. Prices and promotions may change without notice, but changes will not alter the price of an order that we have already accepted.
You agree to provide valid payment information and authorize the charges shown at checkout for your order.
5. SHIPPING AND DELIVERY
Processing times, available shipping options, charges, destinations, and estimated delivery times are described in our Shipping Policy. Delivery estimates are not guarantees. If you have a question about a shipment, contact help@cleanovacar.com.
6. RETURNS, EXCHANGES, AND REFUNDS
Returns, exchanges, and refunds are subject to our Return and Refund Policy. Please review that policy before purchasing. To request a return, contact help@cleanovacar.com within the period stated in the Return and Refund Policy. This section does not limit any rights you may have under applicable law.
7. ACCEPTABLE USE
You may use this website only for lawful purposes. You must not interfere with the website’s operation, attempt to gain unauthorized access, submit false or misleading information, or use the website in a way that infringes the rights of others.
8. INTELLECTUAL PROPERTY
The content and branding on this website, including text, images, logos, and designs, belong to Cleanova or their respective owners and are protected by applicable intellectual property laws. You may use the website for personal, non-commercial shopping purposes. You may not reproduce or use its content for other purposes without permission from the relevant rights holder.
9. THIRD-PARTY SERVICES AND LINKS
Our website may include links to third-party websites or services. Their content and practices are governed by their own terms and policies. Review those terms before using a third-party service.
10. PRIVACY
Our Privacy Policy explains how personal information is collected, used, and disclosed in connection with this store. Please review the Privacy Policy available through our store.
11. RELATIONSHIP WITH SHOPIFY
Cleanova is powered by Shopify, which enables us to provide the Services. However, sales and purchases made through this store are made directly with Cleanova, not Shopify. Questions about an order, product, return, or refund should be directed to Cleanova at help@cleanovacar.com.
12. ERRORS AND AVAILABILITY
We may correct errors or inaccuracies in product descriptions, prices, promotions, shipping charges, availability, or other store information. If a correction affects an order you have placed, we will contact you when appropriate.
13. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Cleanova is not liable for losses arising from interruptions to, or errors in, the website that are outside our reasonable control. Nothing in these Terms excludes or limits liability or customer rights that cannot lawfully be excluded or limited.
14. CHANGES TO THESE TERMS
We may update these Terms from time to time by posting a revised version on this website. The revised Terms will apply from the date they are posted, except where applicable law requires otherwise.
15. GOVERNING LAW
These Terms are governed by applicable law. Nothing in this section limits mandatory consumer protections that apply to you.
16. CONTACT
If you have questions about these Terms or an order, contact:
Cleanova
Email: help@cleanovacar.com
Phone: +1 (820) 221-5400